Guest Information

Arrival & Departure: Guest agrees to check into unit no sooner than 3:00 p.m. on the date scheduled for the commencement of the lease, and check out of unit no later than 11:00 a.m. on the date scheduled for the termination of the lease. Prior arrangements MUST be made with the Agent if Guest intends to arrive after hours. A fee of $150 will be charged if either a key, garage door opener and/or plastic gate pass is not returned.


Confirmation: All accommodations subject to availability. Royale Vacation Rentals will assign you a specific unit. However, if circumstances beyond our control make your assigned unit unavailable, we will attempt to reassign you to another unit of comparable quality. When comparable accommodations are not available, Guest(s) will have the option of selecting from available properties at the published rate or receiving a complete refund of the reservation deposit.


Security Deposit & Damage Waiver: Select properties require Accidental Damage Insurance Coverage. The $79 non-refundable fee will cover accidental unit damage or loss up to $3000. If damage occurs during your stay, guest must notify Royale Vacation Rentals immediately to have the damage loss covered. Theft or damage of property owned by Guest is not covered. If malicious or intentional Guest damage occurs, Guest will reimburse Agent and/or Owner the full replacement cost including attorney’s fees. Some units and monthly rentals alternatively require a standard security deposit. ***Security Deposits for monthly rentals may be held for up to 45-days after departure and may be subject to adjustment for utilities over the stated cap. Security Deposits on weekly rentals will be returned within 21-days after departure.


Payment Method: Royale Vacation Rentasl accepts Visa, Master Card & American Express for your convenience. Also, checks are accepted for reservations confirmed 60 days prior to arrival.


Reservation Payment: The full security deposit amount or damage waiver fee is due at time of reservation confirmation in addition to a $150 non-refundable reservation fee. The remaining balance is due 60 days prior to scheduled arrival. Should your reservation be made less than 60 days prior to scheduled arrival, the full rental balance is due at the time of making the reservation and will be automatically charged when a credit card has been supplied.


Cancellation: Unless you have purchased trip cancellation and interruption coverage, the following will apply: Cancellation 60 days or more prior to occupancy - full refund less $150 reservation fee. Cancellation 59 days or less prior to arrival - no refund.


Hotel Tax: Rentals of less than 28 days are subject to a Transient Occupancy Tax of 10% or more depending on location.


Housekeeping: Your reserved rental property will be cleaned, with linens in place, prior to your arrival. All rental units are equipped with cleaning equipment and washer/dryer facilities. Interim maid service is available at an additional charge. A mandatory post-occupancy cleaning fee is included in the rental rate.


Smoking & Pets: All units are non smoking. Most units prohibit pets unless specifically approved in writing before check-in.


Utilities: Local calls are free. Any toll calls that are charged to the owner will be billed to the tenant with appropriate service charges added. For rentals of a month or longer, energy caps may be imposed for natural gas and/or electricity. An acceptable credit card pre-authorization will be required at check-in to address any subsequent overage. For rentals of less than a month, utility surcharges may be imposed.